This policy applies only to purchases made on rugby-heaven.co.uk. Items must be returned in original, resellable condition with tags and packaging.
Christmas Returns
Orders placed between 1 Nov–25 Dec 2025 qualify for exchanges until 5 Jan 2026. Refund terms remain unchanged.
How to Return
Request a return through your online account within 14 days of receipt. Once approved, follow the email instructions and return using a tracked service (postage at your cost) within 14 days of making the request. Do not attach labels directly to shoe/boot boxes.
Store Returns
Some items may be returned to a Rugby Heaven store with advance notice and printed proof of purchase. Stores cannot issue refunds; they only confirm receipt for our returns team.
Refunds
Contact us within 14 days of receiving your order if you need a refund. Items must be returned within a further 14 days. Refunds are processed within 14 days of receiving your return.
Free Gifts & Offers
Refunds require all promotional items to be returned. Exchanges for size require only the size-exchange item; exchanges for different items require all offer items returned.
Clearpay / Klarna
Refunds are issued back to your Clearpay or Klarna account. These orders cannot be returned in stores.
Gift Vouchers / Credit Notes
Refunds are returned to the original voucher or credit note.
Faulty Goods
Contact us before returning faulty items. If a manufacturing fault is confirmed, refunds or replacements will follow Consumer Rights Act 2015 guidelines.
This policy does not affect your statutory rights.
View Full Returns Policy
