Shipping policy
FREE standard shipping on all UK orders over £50
We offer FREE standard shipping in the UK, to get this option you must complete an order with a value of £50 GBP or more. This offer is only valid to the United Kingdom, and will only be sent by standard post. Rugby Heaven Ltd maintains the right to modify or withdraw this offer at any time without any prior notice.
FREE express shipping on all UK orders over £100
We offer FREE express shipping in the UK, to get this option you must complete an order with a value of £100 GBP or more. This offer is only valid to the United Kingdom, and will only be sent by express post. Rugby Heaven Ltd maintains the right to modify or withdraw this offer at any time without any prior notice.
Please note: Free-shipping eligibility is calculated using the final order subtotal after any cart-level discount codes or automatic cart discounts have been applied. If a discount reduces the subtotal below £50 GBP, the order will not qualify for FREE standard shipping. If it reduces the subtotal below £100 GBP, the order will not qualify for FREE express shipping.
UK shipping
Our UK shipping services include the following territories; England, Wales, Scotland & Northern Ireland.
| Service | Cost | Estimated delivery |
| Standard tracked | £3.49 | 3-5 working days |
| Express tracked | £4.49 | 1-2 working days |
| Guaranteed next day *1 | £13.99 | 1 working day *2 |
*1 If you choose this service on a Saturday or Sunday, your parcel will be dispatched on the following Monday.
*2 1 working day only valid when your order is placed before 3 PM Mon-Fri. If you place your order after the 3 PM cut-off we will process your order the following day.
Store collection
You can collect your order from one of our 4 locations for FREE. Please be aware that your chosen store will get in touch with you once your order has been prepared and is ready to collect. Our stores will not be able to give you your order without prior confirmation from the store.
Depending on the store of choice we may need to deliver your order to the store before it can be prepared for collection, this is why we advise that Store Collection can take up to 7 days to arrive at your chosen store. If you wish to collect your order earlier please order over the phone via 01633 864 054 (Open 9 PM - 5 PM, Mon-Fri)
Bank holidays
All orders placed on any UK bank holiday will be posted on the next working day. For a full list of bank holidays please see the GOV.uk website.
European shipping
As of 30/06/2026 we are temporarily unable to ship to Europe due to the changes made to import duties. We apologise for any inconvenience and hope to be shipping to you again soon.
Our European shipping services include the following territories; Austria, Belgium, Croatia, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Iceland, Isle of Man, Jersey, Monaco, Montenegro, Norway, Serbia, Switzerland, Greece & Italy.
| Service | Cost | Estimated delivery |
| Tracked |
£9.99 | 7-10 working days |
| Tracked & Signed | £12.99 | 5-7 working days |
USA shipping
As of 29/08/2025 we are temporarily unable to ship to the United States due to the tariffs required. We apologise for any inconvenience and hope to be shipping to you again soon.
Our USA shipping services include the following territories; the United States of America.
| Service | Cost | Estimated delivery |
| Tracked |
£12.99 | 10-14 working days |
| Tracked & Signed | £15.99 | 7-10 working days |
ROW shipping
Our Rest of the world shipping services include the following territories; Australia, New Zealand, Argentina, Bulgaria, Chile, Ecuador, Paraguay, Hong Kong SAR, South Korea, Albania, Bosnia & Herzegovina, Greenland, North Macedonia, Svalbard & Jan Mayen, Brazil, Peru, Canada, China, Fiji, Georgia, Japan, Mexico, Russia, Samoa, Singapore, South Africa, Tonga, United Arab Emirates & Uruguay.
| Service | Cost | Estimated delivery |
| Tracked |
£19.99 | Up to 28 working days |
Additional charges
Please be aware that additional delivery costs on some larger-sized items may have to be added after your initial order. A member of our Web sales team will contact you if there are any issues.
Customs charges
All international orders may be subject to extra charges due to customs and other duties, this charge is the responsibility of the customer who placed the order. While we try our best to avoid this we cannot guarantee it & we do not take any liability for these charges.
All countries covered by our shipping policies;
England, Wales, Scotland, Northern Ireland, Austria, Belgium, Croatia, Czechia, Denmark, Finland, France, Germany, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Iceland, Isle of Man, Jersey, Monaco, Montenegro, Norway, Serbia, Switzerland, Greece, Italy, United States of America, Australia, New Zealand, Argentina, Bulgaria, Chile, Ecuador, Paraguay, Hong Kong SAR, South Korea, Albania, Bosnia & Herzegovina, Greenland, North Macedonia, Svalbard & Jan Mayen, Brazil, Peru, Canada, China, Fiji, Georgia, Japan, Mexico, Russia, Samoa, Singapore, South Africa, Tonga & United Arab Emirates