Please fill in the contact form on this page, and a member of our websales team will get in touch with you to help.

You will be able to track your order once it has shipped, please log in with your account or see the link in your Shipping Confirmation email.

Our standard service is untracked until delivery is attempted, unfortunately due to this when shipping the item outside of the UK the item will change delivery networks and will be un-traceable. When available a tracked service is optional and requires selection at checkout.

Occasionally items from your order are in different location, if we are unable to ship them in one parcel we may ship them in multiple parcels from our different locations, give it a few more days, if you still haven't received the rest of your order please fill in the contact form on this page, and a member of our websales team will get in touch with you to help.

First, check if you are within our returns policy.

To make a return, log in to your account or view your order from your order confirmation email. There will be an option on your orders page to request a return. Please fill in that form and post to;

Rugby Heaven Returns,
Unit 12,
Court Road Ind. Estate,
Cwmbran,
Wales
NP44 3AS

You are able to return your purchases to your nearest Rugby Heaven store. If you intend on doing this please contact us and let us know that you will be doing this and ensure that you have your proof of purchase with you as a physical copy so that our store can proceed accordingly. Without a physical copy of your proof of purchase, our stores will not accept your return and you must instead post it to the address above. PLEASE NOTE- the store can not process the refund, they will instead confirm receipt to our returns department who will proceed accordingly.

We no longer offer printing or customisation on our items, we apologise for any inconvenience.

You will be able to track your order once it has shipped, please log in with your account on the relevant or see the link in your Shipping Confirmation email.

Alternatively, please fill in the contact form on this page, and a member of our websales team will get in touch with you to help.