DELIVERY.

We're extremely happy to offer all of our UK customers a FREE Royal Mail 48 service with any order over £20!

Our websales team work very hard to ensure that all orders purchased before 1PM, are processed the very same day so that there isn't any of that annoying waiting around for your goods!

UK SHIPPING.

Royal Mail 48 3 - 5 Working Days £2.99
Royal Mail 24 1 - 2 Working Days £3.99
*Guaranteed Next Day
Including Saturdays
1 Working Day
Ordered before 1PM GMT
£9.99

EU SHIPPING.

Standard EU. 4 - 14 Working Days £5.99

ROW SHIPPING.

Standard ROW 10 - 14 Working Days $14.99

* If you choose this service on a Saturday or Sunday you should receive your order on the following Tuesday.

Please be aware that additional delivery costs on some larger sized items may have to be added after your initial order.  A member of our Websales team will contact you if there are any issues.

Returns.

If you wish to return an item we would recommend that you send it via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange.
Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
If a full refund including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however, you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.
The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights. 

With your return please include a note with the following;
Full Name, Order ID, Reason for Return & what you would like us to do with the return.

We do not accept responsibility for goods lost in transit. We recommend using a recorded service.

FAULTy GOODS.

If you wish to return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail.

Where a manufacturer’s defect has been established the Consumer Rights Act 2015 states that you're entitled to the following:

Up to 30 days.

If your goods are faulty, you can get an immediate refund.

Up to 6 months.

If it can't be repaired or replaced, then you're entitled to a full refund in most cases.

Up to 6 Years.

If the goods do not last a reasonable length of time you may be entitled to some money back.

The refund or reimbursement payable to you, including any reasonable costs, will be transfered using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order.

Our returns policy does not affect your statutory rights.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit citizensadvice.org.uk or call 03454 04 05 06.