Returns Policy

If for any reason you are not satisfied with any products bought from this website you may return them to us within 28 days of purchase for a refund or exchange. All items must be returned 'as sold': in resalable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet one of these requirements we cannot accept the item back. On the back of the invoice / dispatch note is a returns form and label which both explains the returns process and requires you to complete the appropriate section so we know what action to take.

When returning items for exchange, an additional postage charge will be required to re-send the exchanged item. When returning an item for a refund we are unable to reimburse the return postage charge.

3 EASY STEPS FOR RETURNING YOUR ITEM(S) TO US:

1. Fill in the Returns Form found on the reverse of your invoice / dispatch note. Alternatively, you can download our Customer Returns Form here.

2. Repackage the item(s) securely and enclose the returns form.

3. Attach the returns label found on the front of your invoice / dispatch note to your parcel and send the parcel back to us at the address shown.

Rugby Heaven cannot accept responsibility for any goods lost in transit. We recommend using a recorded service for greater security. When returning an item we are unable to reimburse the return postage charge.

Carriage Charges

Uk Orders:

Standard Delivery Service (5 - 7 Working Days)

Standard delivery orders will be shipped via Royal Mail. There is a flat charge of £2.95 for an unlimited number of items. We aim to dispatch all Standard Delivery orders within 3 working days.

Express Delivery Service (Next Working Day - UK Only)

When returning items for an exchange, you have the option to choose an Express Delivery service for the replacement items to be sent back out. When processed, these orders will be delivered on a next working day service (excluding weekends and bank holidays). Depending on your location, there are two Express Delivery services, the prices of which are outlined below:

• £4.95 - England / Wales / Scottish Mainland
• £6.95 - Scottish Highlands / Northern Ireland / Channel Islands / Isle of Man / Isle of Scilly / BFPO Forces Mail

Please enter your preferred payment option in the space provided on the Customer Returns Form.

Faulty / Defective Goods

If the manufactures recommended cleaning instructions are followed and the product has been used for its intended purpose, generally almost all faults will appear within the first 3 months after purchase. For this reason you may return any faulty item up to 3 months after the date of purchase. This product would then be professionally inspected for any faults of manufacture and a judgement made. If the damage to the product is deemed accidental damage/wear and tear, the product will be returned to the customer. If the inspection reveals any fault of manufacture then the product will be exchanged for new replacement product or fully refunded. If a product is deemed faulty, we will re-emburse you with reasonable costs of your return shipping charge if you include a receipt.

Under extreme circumstances, providing the product does not show excessive wear or neglect, a product may still be defective after 3 months of purchase. You may therefore return the item for an assessment by one of our specialists. These products may take longer to evaluate as often the manufactures approval or intervention is needed. Unfortunately, after this period of time, any products that are sent back to us for an inspection are done so at the customers own risk. We can not guarantee to be able to offer any refund or replacement on products returned to us after this period of time.

We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.

Please note: all faulty goods must be clean, dry and free from dirt and mud; we will not process any return we deem to be too dirty or wet.

For more information on our returns policy please read our Terms and Conditions.